Strategic Management Framework

Performance Measurements

The strategic framework and planning backbone is the collection of performance measurements to follow the success of the strategy. Performance measurements are implemented on 4 main substances: Finance, customer satisfaction, internal process, and growth. Daily reporting systems and checklists, weekly and quarterly meetings with business units head, performance audits, and inspections allow us to monitor, assess, and immediately intervene when needed.

A- Key performance indicators:

Lagging KPIs
Leading KPIs

B- Key success factors:

Operating KSFs
Investment KSFs
Growth KSFs

C- Key risk indicators:

Human capital KRIs
Financial Capital KRIs
Market penetration KRIs
Funding KRIs
Cash & liquidity KRIs

D- Balanced score cards

Financial Perspective
Customer satisfaction perspective
Internal process & operations perspective
Organization capacity perspective